Customer Support Executive

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support Executive(US Health Market)

 

Core Responsibilities

  • Omnichannel Support: Managing interactions across live chat, email, social media, and voice calls.

  • Complex Problem Solving: Troubleshooting technical glitches or billing discrepancies that automated systems cannot resolve.

  • Customer Advocacy: Acting as the “voice of the customer” by reporting recurring bugs or feature requests to the product and tech teams.

  • Onboarding & Education: Guiding new users through product setups to ensure they get value quickly.

  • CRM Management: Maintaining detailed records of interactions in tools like Salesforce, Zendesk, or HubSpot to ensure a personalized experience for the next contact.

  • Provide exceptional customer support for healthcare clients.
  • Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.
  • Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.
  • Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.
  • Possess working knowledge of insurance providers and their plans.
  • Be familiar with EMR/EHR platforms and medical billing systems.
  • Demonstrate strong communication, problem-solving, and customer service skills.

What We’re Looking For

  • Education: Bachelor’s degree in Communications, Business, or a related field.

  • Experience: 1–2 years of experience in a customer-facing role (BPO, SaaS, or E-commerce experience is a plus).

  • Communication: Exceptional English and Urdu verbal and written communication skills.

  • Tech Savvy: Ability to quickly learn new software and tools; familiarity with AI-assisted support tools is a bonus.

  • Mindset: A “people person” with high emotional intelligence and the ability to remain calm under pressure.

  • Up to 2 years of professional experience.
  • Excellent English communication skills (spoken and written).
  • Candidates with an O/A Levels background or IELTS certification will be preferred.

Job Location & Timing:

  • Location: DHA Phase 3, Y Block, Lahore
  • Shift: Night Shift (7:00 PM to 4:00 AM)
  • Work Mode: Onsite, 5 days a week

How to Apply:

Interested candidates may send their resumes to: saddam.hussain@tekboox.com

Job Type: Full-time

Pay: Rs80,000.00 – Rs100,000.00 per month

Work Location: In person

 

Job Overview

  • Date Posted:
  • Location: Lahore
  • Job Title: Customer Support Executive
  • Salary: $350 - $500